PRIVACY STATEMENT

Zoetis India Limited, 31, Kalpataru Synergy, Opp. Grand Hyatt, Santacruz (East), Mumbai-400055 (“Zoetis”, “we” or “us” “our”) respects your privacy and is committed to protecting it. This Privacy Policy (“Privacy Policy”) describes what information we may collect about you, how we may use and share it, how we protect it, store it and what choices you have on how that information is used. At Zoetis, we want you to feel as comfortable as possible visiting our websites and using our Services.

This Privacy Policy describes our practices in connection with information we collect when you:

• Visit the website (www.zoetis.in) (“Website”) or another website owned, maintained, or controlled by Zoetis;

• View or click on any of our online content;

• Receive or reply to email or other electronic communications from us;

• Interact with us on our social media pages, channels, or websites or any other partner websites or external digital platforms used by Zoetis to enhance customer experience;

• Create an account or otherwise register for, or purchase, services;

• Fill out a survey, complete a questionnaire or quiz, or participate in a promotion, giveaway, or sweepstakes;

• Purchase a product from us or are party to a transaction with us;

• Use software applications made available by us on computers or mobile devices; and

• Interact off-line with us, such as during site visits or by attending, live or virtually, an event or conference.

Collectively, we refer to the above as “Services.”

Zoetis has multiple websites each with their own content, features, and functionality and with different services. You are advised to review the privacy policy specific to the service/site where they are posted.

Zoetis has multiple websites each with their own content, features, and functionality and with different services. You are advised to review the privacy policy specific to the service/site where they are posted.

This Privacy Policy does not cover the privacy practices of third parties that we do not own or control. We may provide third party content or links to third party websites or applications, but the inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. When you interact with a third party, you should also read such third party's privacy policies and terms of service to make sure you understand how third party might collect and share information about you. It is hereby clarified we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of the Zoetis including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the user etc. with regards to the information collected.

What Information We Collect

The type of personal information we collect varies based on the Services provided. Personal information is information that identifies you as an individual or relates to an identifiable individual. During a Service, we may collect personal information, including name, home and mobile phone numbers, postal address, email address, third party payment services information, and photographs and videos. Unless specifically requested, we ask that you not send us, and you not disclose to us, any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health and mental health condition, biometrics or genetic characteristics, criminal background, passwords, financial information such as bank account or credit card or debit card or other payment instrument details, sexual orientation, medical records and history). Zoetis’ websites obtain visitors' consent before collecting any sensitive personal information through registration.

How We Collect Information

We collect personal information directly from you through the Services we provide. For example, you may provide your contact information when you register on our Website in order to receive information about, or purchase, our products.

In addition, we may gather information about you indirectly through your use of the Services. For example, we might track information provided to us automatically by your browser, including, but not limited to, your Media Access Control (MAC) address, computer type (Windows or Mac or any other Operating systems), screen resolution, operating system name and version, device manufacturer and model, language, the website you came from (known as the referring URL), the type of browser you use, your location, mobile carrier, connection type and the time and date of access, and other information collected via/used by cookies. Please see the section below on Use of Cookies and Other Similar Technologies for more information.

We may also use or augment the personal information we have about you with information obtained from other sources, such as public data bases and social media platforms, and with information provided to us by third parties. For example, we may collect information from other sources to verify the licensure status and identity of veterinarians or other animal-health care professionals who register on our Website.

If you submit any personal information of other people to us, such as in connection with our Tell-A-Friend referral function, you represent that (i) accept this Privacy Policy on such individual’s behalf, and (ii) consent on behalf of such individual to our collection, use and disclosure of such individual’s personal information as described in this Privacy Policy.

The use of the Website and other content is at your own risk. Please note that the content on the Website is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Website. We also recommend that you go through the Terms of Use and this Privacy Policy in toto before accessing the information on the Website or the Services. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on any information on the Website unless otherwise expressly agreed by Zoetis.

How We Use Information

We use personal information we collect for legitimate business purposes, including to:

• Develop, operate, promote, improve and market our products and services or other animal-health related products or services;

• Connect you with third parties;

• Process purchases and other transactions;

• Respond to your requests, inquiries, or complaints;

• Communicate with you;

• Prevent, detect and investigate crime, including fraud;

• Comply with legal and regulatory requirements, legal process, contractual obligations, and our policies;

• Conduct research and data analysis;

• Provide you with tailored content, marketing, and promotional messages, disease management, therapy education, industry updates, pet parenting tips and others;

• Enable you to manage your preferences including, without limitation, the ability to opt-out;

• Establish and defend legal rights, protect our operations and pursue available remedies;

• Conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all our assets; and

• Verify your identity.

We may also use personal information for any other purpose that we will disclose to you at the time we collect your information.

We may also aggregate or de-identify personal information you provide and use it for any purpose, including product and service development and improvement activities and market analysis. Aggregated or de-identified information no longer identifies you or any other individual.

How We Share Information

•Our affiliates for the purposes described in this Privacy Policy;

• Third-party service providers/vendors to facilitate services they provide to us, such as marketing, advertising, market research, website hosting, data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services;

• Third-parties or affiliates in connection with a corporate transaction, such as a sale, consolidation or merger of a Zoetis’ business;

• Third-parties for other legal reasons, such as to enforce our terms and condition or to protect our rights, privacy, safety or property and/or that of our affiliates, you or others;

• Governmental or other public authorities (including regulators and law enforcement) as permitted or required by law, regulation, or court order; and

• Your veterinarian.

We make all personal information accessible to our affiliates, agents or partners and third parties only on a need-to-know basis and bind them to strict confidentiality obligations. We will limit sharing of your personal information where appropriate and where legally required. We may also disclose to third parties aggregated or deidentified information that is not personally identifiable for any purpose. Your information may also be transferred, stored or processed in any country other than the country in which you access the Website in accordance with applicable laws. For purposes of sharing or disclosing data in accordance with the Privacy Policy, we reserve the right to transfer your information outside of your country. By using the Website, you consent to such transfer of your information outside of your country and also within our affiliates, subsidiaries and partners whose personnel and subcontractors, provided they have agreed to ensure the same level of data protection as prescribed under this Privacy Policy and the data protection laws of India. The information may be transferred in the event it is necessary for the performance of the Services, operation of the Website as agreed upon between us and the third party. We may also transfer your information to any third party as a part of reorganization or a sale of the assets, division or transfer of a part or whole of us. We shall ensure that third party to which we transfer or sell our assets will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle your personal information.

Use of Cookies and Other Similar Technologies

This Website is being monitored by one or more third party monitoring software(s) (collectively, “Cookies”), and may capture information about your visit that will help us improve the quality of our service. There are other technologies such as pixel tags, web storage and other similar files and technologies we use that may carry the same functions as cookies. In this Privacy Policy, we use the term “Cookies” for cookies and all such similar technologies. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Website. We may also use Cookies or other technologies in online advertising to track responses to our advertisements.

How We Protect Your Information

Your personal information both online and offline and implement reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of the Zoetis’s business. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. We therefore recommend that you use every precaution to protect your information when using the internet and any other links. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the contact methods provided below.

Your Privacy Choices

You may be given the option of receiving recurring informational/promotional/marketing e-mails from Zoetis and third parties working with Zoetis. You may unsubscribe or opt-out from receiving any informational/promotional material by following the instructions as mentioned in the e-mail or included in each program we send to you. Please note that if you opt-out of receiving promotional emails from us, we may still send you important administrative messages, from which you cannot opt-out. Customer Service will unsubscribe you from that newsletter or other programs.

If you would like to access, delete, review, or update personal information that you have provided to us, you may contact us as indicated in the Contact Us section. For your protection, we may need to verify your identity before implementing your request. We will respond to your request consistent with applicable law.

Third Party Advertising

We use third party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services. You may receive advertisements based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties. These companies place or recognize a unique Cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. You may opt-out of receiving targeted ads from our data partners and other third-party advertising companies. You can learn more about targeted advertising and consumer choice and privacy, at https://thenai.org/opt-out/.

Use of Services by Minors

The Services are not directed to individuals under the age of eighteen (18). We do not collect personal information from any person we actually know is under the age of 18.

Changes to this Privacy Policy

We may amend this Privacy Policy at any time. When we do, we will let you know by appropriate means such as posting the revised statement on this page with a new “Last Updated” date. Changes to this Privacy Policy will become effective when posted unless otherwise indicated. You are requested to periodically check the terms and conditions under this Privacy Policy from time to time. We shall not in any circumstance be held liable for such lapses on your part. Your acceptance of the amended Privacy Policy shall signify your consent to such changes and agreement to be legally bound by the same.

Contact Us

If you have any questions concerning our Privacy Policy, please contact us at privacy@zoetis.com.

If you have any concerns or grievances, please contact the Grievance Office at:

Pooja Rajan

Email: pooja.rajan@zoetis.com

or if available also logging into your account to update your information.

Phone: 022-66513806

Zoetis India Limited, 31, Kalpataru Synergy, Opp. Grand Hyatt, Santacruz (East), Mumbai-400055 Updated: December 2022